Frequently asked questions about credit

  • How can you upgrade your calling credit?
    Prepaid is available for people who do not want to take out a subscription. Ideally, as the name suggests, you pay in advance for your calling minutes, text messages and data. That way you will not receive a (too high) bill afterwards. Due to usage, your calling credit will simply run out at a given moment and must then be topped up again. You used to do this by texting a code to your provider. That is still possible, but there are also ways to top up your calling credit online.
  • How can you request the balance of your credit?
    You can request the remaining balance of your calling credit in various ways. This can often be done by calling or texting a specific number. You can also request the balance of your calling credit online via the app or website of your provider.
  • How do you upgrade online?
    Topping up online is very simple and, importantly, fast! From your PC, tablet or mobile phone you go to a website where online top-ups are offered (make sure that this is an official site so that you do not fall victim to fraud). Here you enter your mobile number and indicate the amount with which you want to top up the call credit. Payment is via iDeal and credit card. After this, your calling credit is immediately topped up and you can move forward again.

Frequently asked questions about e-gift cards

  • How do e-giftcards work?
    A gift card is a pass that represents a certain value. You can give this pass as a gift if you do not know exactly what you want to give and therefore want to give a voucher. The recipient of the pass can freely spend the amount at affiliated web shops and physical points of sale. The amount never has to be drawn up in one go and can therefore be used at multiple times and at multiple affiliated points of sale.If you buy a gift card at a physical point of sale, such as the Albert Heijn, you pay for the card. If the recipient spends the amount on the card in a physical store, the card works like a debit card. If the recipient spends the amount on the card in an online store, the gift card works by entering the 16-digit PIN code on the card during checkout.If you buy the gift card online, you simply click on the type of card and the value you have in mind and pay it (for example via iDeal). you can choose to have a real card delivered to your home or receive it digitally, in the form of a 16-digit PIN code that you can use to pay online.
  • Where can you buy e-gift cards?
    You can buy gift cards in many different places, both physical outlets and online. Make sure you buy an official gift card.
  • Where can you spend e-gift cards?
    You can spend gift cards in as many places as you can buy them. For books, clothing, entertainment, food… You name it and it’s possible!

Frequently asked questions about Payments

  • What payment options do you offer?
    Our payment options are: Ideal, Paypal and credit card.
  • Can I get my money back or exchange my purchase?
    After payment you agree to receive your personal code immediately. Due to the nature of the products and the directly delivered code, the withdrawal period expires.
    As a result, it is no longer possible to return or exchange the code afterwards. If you have further questions about this, you can view our terms and conditions or send an email to We like to help you.

  • Didn’t receive a mailing after ordering a product?
    It is possible that your confirmation has ended up in your spam box.
    Should the confirmation not be in your spam box and the money has been debited? Mail to, we will help you personally.

Frequently asked questions about your personal code

  • My code doesn’t work?
    All our codes are identical and contain different numbers and letters. We recommend that you copy and paste the code, rather than copying it manually. If the code still does not work, we would like to ask you to send an email to, we will help you personally.
  • My code has already been used?
    All our codes are identical. Should you nevertheless receive a message that your code has already been used, we would like to ask you to email us., we are happy to help you personally.

Questions about Reloadbase or your order?

Check out our frequently asked questions page.

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Please note that our working days are Monday to Saturday from 9am to 9pm. We try to answer all emails sent before 5pm the same day.