Privacy Policy
ReloadBase B.V. values the protection of your personal data. In this privacy policy, we explain which data we collect, why we collect it, and how we handle your information.
Article 1: Processing of personal data
We process your personal data in accordance with the General Data Protection Regulation (GDPR). This means, among other things, that we:
- Process your data for legitimate purposes such as order processing, delivery, and customer service;
- Do not collect more data than necessary for these purposes;
- Only share your data with third parties if required for the performance of the agreement or to comply with legal obligations;
- Take appropriate technical and organizational measures to secure your data;
- Inform you about your rights regarding your personal data.
Article 2: What data do we collect?
We only collect data that is necessary to provide our services. This includes:
- First and last name (for some products);
- Address details (for some products);
- Date of birth (for some products);
- Email address;
- Browser or device-specific identifiers (for security and fraud prevention);
- IP address (for security and fraud prevention);
- Payment information (such as IBAN, depending on the payment method);
- Order and transaction details.
Article 3: Purposes of data processing
- Processing your order and digital delivery;
- Customer service and support;
- Administrative obligations (e.g., tax retention requirements);
- Preventing fraud and misuse of our services;
- Statistical analysis to improve our website and services.
Article 4: Cookies
Our website uses functional and analytical cookies to improve site performance. When visiting our website, we inform you via a cookie banner. Analytical cookies are used only to collect anonymized statistics about website usage. Tracking cookies are only placed if you give explicit consent.
Article 5: Retention period
Your personal data will not be kept longer than necessary for the purposes for which it was collected, or as long as required by law.
Article 6: Your rights
You have the right to access, correct, delete, restrict, or transfer your data. You can also object to the processing. To do so, send a request to hello@reloadbase.com and specify which data your request concerns. We will respond within 30 days. Depending on the complexity and volume of requests, this period may be extended by up to 2 months.
Article 7: Sharing with third parties
Your data will never be sold to third parties. We only share your data with third parties if necessary for the execution of the agreement (e.g., payment provider or email service) or to comply with legal obligations. We have data processing agreements in place with these parties, detailing the security and confidentiality of your data.
Article 8: Security
We take appropriate security measures to prevent misuse, loss, unauthorized access, and other unwanted actions involving personal data. Our systems are secured in accordance with applicable standards.
Article 9: Complaints
If you have a complaint about how we handle your personal data, please contact us at hello@reloadbase.com. You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Article 10: Changes
ReloadBase reserves the right to modify this privacy policy. The most recent version is always available on our website.
