Frequently asked questions
At ReloadBase B.V., we believe it’s important that you can quickly find answers to all your questions. On this Frequently Asked Questions page, you’ll find information about ordering and using digital codes, payment methods, returns, and more. We’ve written the answers as clearly as possible so you can use our services with confidence and ease.
General
Which payment methods does ReloadBase accept?
At ReloadBase you can pay securely with PayPal. This way you can always choose the method that suits you best.
How does ordering a digital code work?
- Select the desired credit or product.
- Pay with your preferred payment method.
- You will receive the code almost instantly on the screen and by e-mail.
What can I use my credit code for?
That depends on the product. The product description clearly states what the code is intended for (for example gaming, entertainment, or mobile subscriptions).
Is a code valid worldwide?
Availability and redeemability vary per region. Always check the product information to make sure where you can use the code.
How long is my code valid?
In most cases, digital codes do not have a fixed expiration date. If a code does have an expiration date, you will see this immediately after purchase and in your e-mail. However, we recommend activating the code within 12 months of purchase.
How quickly will I receive my digital code?
Almost immediately after a successful payment, the code will appear on your screen and you will also receive a confirmation email.
How do I redeem my credit code?
On many product pages, you will find clear instructions on how to redeem your code.
Problems & Solutions
I entered the wrong email address. What now?
Please contact ReloadBase customer service as soon as possible. We will help you regain access to your order.
I paid but did not receive a code.
Sometimes it takes a little longer for the email to arrive. Also check your spam folder. Still nothing? Then contact our customer service via the contact form. We’ll resolve it for you right away.
Order verification. What does that mean?
ReloadBase performs random security checks to prevent fraud. Sometimes we may ask for additional information. As soon as the verification is completed, you will receive your order or the amount will be refunded.
My code does not work. What can I do?
All codes are supplied by official distributors. If a code still doesn’t work, please contact our support team. We’ll immediately look for a solution.
I paid with PayPal, but my email address differs from the PayPal account
If the payment was made with an email address that does not match your PayPal account, we will refund the money. For security reasons, we only accept payments made directly with the email address linked to your PayPal account.
Returns & Right of Withdrawal
Can I cancel my purchase or get a refund?
Digital products are covered by the right of withdrawal as long as the code has not been redeemed. Once you have used or opened the code, the right of return expires. This is also stated in our terms and conditions.
About ReloadBase
Is ReloadBase an official provider?
Yes, ReloadBase works with recognized suppliers and distributors. This way you are assured of valid codes and secure payments.
How can I reach customer service?
Our customer service is available via the contact form on our website or by e-mail. We aim to respond within 24 hours.
